FAQ

Yes, all products on MullanLighting.com can be customised, and full bespoke items can be created.
Note: Items on Mullanmarketplace.com are already built and cannot be customised

Products sold on Mullan Marketplace are categorised into different tiers.

• Like New: 5-year warranty
• Subtle, Some Wear and Tear, Visible Flaw: 2-year warranty for electrical components only

Key product information is available on our website, or you can contact us directly by email or via our webchat. (If we're offline, you'll be able to submit a ticket and we'll email you back as soon as we're back.)

Each product page will clearly state the region the fixture is built for. This will either be USA/Canada (UL certified) or EU/UK (CE and UKCA). Most products are suitable for only one region. For products that have versions suitable for each region, you will be asked to select which option you need.

Our products are graded based on their condition. Here's a quick overview:

• Like New: These products are in excellent, like-new condition. They come with our standard 5-year warranty and are discounted by 10%. You can expect them to be free from any visible cosmetic defects or functional issues.
• Subtle: These items may have minor cosmetic imperfections that are not easily noticeable when installed. These might include small scratches or slight blemishes. They are fully functional and come with a 2-year warranty on all electrical components. Enjoy a 20% discount on these products.
• Some Wear and Tear: Products in this tier have more noticeable cosmetic imperfections, such as scratches, dents, or slight discoloration. However, they are still fully functional and come with a 2-year warranty on all electrical components. These items offer a significant 40% discount.
• Visible Flaw: These products have obvious cosmetic flaws that are easily visible, such as significant scratches, dents, or discoloration. While the flaws are noticeable, the products are still fully functional and come with a 2-year warranty on all electrical components. These offer the biggest savings with a 60% discount.

Orders can be placed through our webistes or by contacting our sales team. Auction bids can only be processed on the Mullan Marketplace website.

We accept most major credit cards on MullanMarketplace.com (They're listed at the bottom of the page). If you wish to pay by bank transfer or another method, contact our sales team and we'll be able to help.

As items on MullanMarketplace.com are already fabricated or are components, you have a smaller window to alter your order. Once dispatched, orders cannot be changed or cancelled. Get in touch with us ASAP if there are any problems with your order - We don't usually work weekends, and we answer quickly on weekdays!

We don't offer trade prices or bulk discount online at MullanMarketplace.com. On our main site, Mullan Lighting. Get in touch with our sales team, or apply for a trade account online!

Please contact our customer support team with your order number and a description of the fault. Warranty periods depend on the product tier:

• Like New: 5-year warranty
• Subtle, Some Wear and Tear, Visible Flaw: 2-year warranty for electrical components only

Yes, we offer replacement parts for many of our products. If the product is discontinued, we may not be able to help with replacement parts.

Yes, our team can provide advice and assistance with your lighting design needs. We also have a third-party contractor that can help with lighting plans.

IP rated fixtures come with assembly instructions, otherwise most lights are fixed to the wall or ceiling via a backing plate to which the ceiling rose/canopy or wall plate attaches to.