Terms of service

Terms of service

Overview

These Terms & Conditions apply to purchases made through Mullan Marketplace, operated by Mullan Lighting, Ireland.

Mullan Marketplace offers a curated selection of overstock, discontinued, sample, second-grade, and imperfect lighting products at reduced prices. These products differ from the made-to-order lighting available through the main Mullan Lighting website.

By placing an order through Mullan Marketplace, you agree to the Terms & Conditions outlined below.

Product Terms

Mullan Marketplace sells overstock, discontinued, sample, second-grade, and imperfect lighting products at reduced prices. Many items are sold in limited quantities and may show cosmetic imperfections or finish variations which are reflected in the listed price.

We may make minor product improvements over time. Where applicable, product images and descriptions are provided in good faith; however, slight variations can occur due to the nature of handcrafted production, lighting conditions, and finishing processes.

If you believe your item has an issue beyond what was disclosed on the product listing or falls outside the acceptable ranges set out below, please contact us within 24 hours of delivery.

Colour Variation and Patina Characteristics

Our products include finishes and components that may naturally vary. Differential patination and naturally occurring variation in materials can cause slight differences in colour and shade between components. As a result, we cannot guarantee that every piece will be an exact colour match. These variations are generally considered part of the character of handcrafted products.

Products with antiqued finishes may change tone naturally over time depending on their environment.

Product photography is typically captured under warm white light, which reflects a common installed environment.

Antique Brass Finish

Antique brass is a hand-finished surface and natural variation is an inherent characteristic of the finish. As a result, tone and depth may vary slightly between pieces.

Lighting conditions can also significantly influence how the finish appears. The same Antique brass finish may appear lighter or darker depending on whether it is viewed in direct sunlight, overcast daylight, or interior lighting.

The images below illustrate examples of typical tonal variation within the Antique brass finish

Antique brass in sunlight, highlighting variation

Antique brass in overcast weather, highlighting variation

Click here for a timelapse on how antique brass ages when exposed to the elements


Antique Silver Finish

Antique silver is a hand-applied finish and may display natural variation in tone, patina, and surface character. Subtle differences in shading, texture, and depth of colour can occur from one piece to another as part of the finishing process.

As a result, each item may have a slightly unique appearance. These variations are an inherent characteristic of an antiqued finish and form part of the intended aesthetic of the product.

Lighting conditions and the surrounding environment may also influence how the finish appears when viewed.

The image below illustrates examples of the range of tones and variations that may occur within the Antique silver finish.




Natural Brass Finish

Natural brass is an unlacquered, hand-polished finish and will naturally darken and develop a patina over time.

The rate and extent of this ageing process will vary depending on environmental conditions. In dry indoor environments, the finish may deepen gradually and subtly. In bathrooms, kitchens, humid spaces, or outdoor settings, exposure to moisture, salt air, and temperature changes may accelerate the patination process.

As natural brass is not coated with a protective lacquer, variation in tone and ageing is inherent to the material and is not considered a defect.

If desired, the original polished appearance may be restored using a non-abrasive brass polish and a soft cloth.

Click here for a timelapse on how natural brass ages when exposed to the elements.

Acceptable Product Conditions

Because Marketplace items may be overstock, seconds, sample pieces, or imperfect, the following may be considered acceptable where disclosed or where consistent with the nature of the product:

  • Minor surface marks, scuffs, or small scratches

  • Minor finish variation or patina variation

  • Slight tonal differences between components

  • Minor packaging wear or repackaging

Where a listing describes a specific defect (or shows it in photos), that condition is accepted by the customer at time of purchase.

If an item arrives with additional damage caused in transit, please notify us promptly (and within 24 hours where possible) so we can assist.

Glass Quality Standards (Handmade Glass)

Many glass shades are handmade. While our suppliers apply quality requirements before goods are released, handmade glass can include markings and inconsistencies that are considered acceptable within production standards.

The table below outlines common concerns in handmade glass and the bounds of what is deemed acceptable or unacceptable:

Issue Acceptable if…
Air bubbles Less than 4mm in diameter and no more than four present per 10 cm² area
Lack of symmetry / oval shape Overall symmetry and balance of the light fixture is not adversely affected
Neck not level Angle of glass around neck is less than 5°
Chips on edges Around the neck to any depth and around other edges up to a depth of 2mm
Scratches and cracks No weakness introduced to the glass and not noticeable from a distance up to 1 metre
Smudges and trails Not noticeable from a distance up to 1 metre
Thickness of walls Thickness varies less than 4mm
Glass scarring No weakness introduced and not noticeable from a distance up to 1 metre
Mould imprint marks Inherent to manufacturing and not noticeable from a distance up to 1 metre

If you believe glass quality falls outside these bounds or outside what was disclosed on the product listing, please contact us within 24 hours of delivery.

Below are some examples of issues around glass quality that are deemed acceptable:

 

Examples of acceptable bubbles in glass:

 

 

Examples of acceptable chipping on glass:

 

 

Example of acceptable glass neck that isn't completely level:

 

 

Example of acceptable smudges and trails on glass:

 

 

Example of acceptable mould imprint on glass:

 

 

Example of acceptable scarring on glass:

 

Ceramic Quality Standards (Handcrafted Ceramics)

Ceramic components are individually handcrafted and may exhibit natural variations in surface texture, glaze finish, and tonal consistency. These variations are inherent to artisanal production.

We do not warrant exact uniformity between ceramic components, whether within a single product or across multiple items.

The information below sets out acceptable variation under our quality control practices:

Slight colour tone differences

Differences do not compromise the aesthetic or intended appearance

Example of acceptable colour variation:

 

 

Surface texture variation

Changes are minimal and do not affect product integrity

Examples of surface texture variation:

 

Minor glaze imperfections

Small marks or pinholes are not visible from a distance greater than 1 metre.

Example of minor glaze imperfection:

Hairline surface cracks (non-structural)

Does not affect integrity or usability of the product

Example of hairline surface cracks:

Chips on edges

Around the neck / lampholder area to any depth and around other edges up to a depth of 2mm.

Example of acceptable chipping on edges:

Dimensional differences

Within ±3mm (small ceramic items) or ±5mm (large ceramic items) of the specified dimensions

 

Any issues outside these examples may be subject to review. Please contact us within 24 hours of delivery if you believe the products fall outside the acceptable range or outside what was disclosed on the product listing.

Pricing

All prices are displayed in the applicable currency and include VAT where required by law, unless otherwise stated.

Marketplace pricing reflects the product’s condition and status (e.g., overstock, discontinued, or imperfect).

Due to the limited nature of Marketplace stock, prices are final once confirmed at checkout. We reserve the right to correct pricing errors prior to order confirmation.

Orders & Payment

Orders are confirmed once payment has been successfully processed.

Marketplace items are available in limited quantities and cannot be reserved without completed payment.

In rare cases, we may need to cancel an order due to:

  • Stock discrepancies

  • Payment issues

  • Technical or pricing errors

If this occurs, you will be notified promptly and issued a full refund.

Shipping

Marketplace items are in stock and typically dispatched within the stated timeframe.

Delivery times are estimates and may vary depending on location and courier services.

Customers are responsible for ensuring delivery details are accurate. Risk in the goods transfers to the customer upon confirmed delivery.

If an item arrives visibly damaged in transit, customers should notify us promptly so we can assist.

Returns & Refunds

Marketplace items are sold at reduced prices due to their condition.

Returns may be accepted where:

  • The product received is materially different from its description

  • The product is faulty beyond the disclosed condition

  • The product has been damaged in transit

If you believe that an item was damaged in transit (i.e. obvious damage to the box or broken glass), please notify us immediately upon delivery, as this will allow us to file a claim with our courier for damages.

Where a return is agreed, the item must be returned in the same condition as received.

Nothing in these Terms affects your statutory rights under Irish or EU consumer protection law.

Installation & Electrical Safety

All lighting products must be installed by a qualified electrician in accordance with local regulations.

Marketplace products are designed for 220–240V electrical systems unless otherwise stated.

We cannot accept liability for damage, malfunction, or injury resulting from improper installation, modification, or misuse.

Customers are responsible for ensuring compatibility with their local electrical standards prior to installation.

Limitation of Liability

To the fullest extent permitted by law, Mullan Lighting shall not be liable for:

  • Indirect or consequential loss

  • Loss of business or profit

  • Damage arising from improper installation or misuse

Our liability in respect of any claim relating to a Marketplace purchase shall not exceed the purchase price of the product.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, or any liability which cannot be excluded under Irish law.

Governing Law

These Terms & Conditions are governed by the laws of Ireland.

Any disputes arising in connection with purchases made through Mullan Marketplace shall be subject to the exclusive jurisdiction of the courts of Ireland.


THIS DOCUMENT IS SUBJECT TO CHANGE WITHOUT NOTICE.