At MullanMarketplace.com, we sell on our in discontinued, seconds, redundant materials and overmake items. Due to the unique nature of our products, we do not generally accept returns or offer refunds. However, we comply with the EU’s 14-day cooling-off period for eligible purchases. Below are the details of our returns and refunds policy:

EU 14-Day Cooling Off Period

For customers within the European Union, you have the right to cancel your order within 14 days of receipt, for any reason, as long as the item is unused, unopened, and in its original packaging. Please note that the return shipping costs are not refundable.

Conditions for Returns

To qualify for a return under the EU cooling-off period:

• The item must be unused and in the same condition that you received it.
• It must be unopened, with all original tags and packaging intact.
• A receipt or proof of purchase is required.

To initiate a return, please contact us at returns@mullanmarketplace.com within 14 days of receiving your item. We will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

We strive to provide accurate descriptions of any imperfections on our product pages. However, if you receive an item that is defective or damaged beyond the described imperfections, please inspect your order upon reception and contact us immediately at returns@mullanmarketplace.com. We will assess the issue and work to resolve it promptly.

Refunds

Once we’ve received and inspected your return, we will notify you of the approval or rejection of your refund. If approved, you will be refunded on your original payment method within 10 business days. Please note that shipping costs are non-refundable. If more than 15 business days have passed since your return was approved, please contact us at returns@mullanmarketplace.com.

Contact Us

For any questions or concerns about returns or refunds, please contact us at returns@mullanmarketplace.com. We’re here to help ensure your shopping experience with MullanMarketplace.com is satisfactory.